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What is the cutoff time each day for Internal Transfers?The cutoff time for Internal Transfers each day is 8:00PM, ET.
How much history is retained on-line?You can access up to 18 months of both transactions through the history function and electronic statements.
Can I still make online loan payments?Yes, you can make your regular payments, principal-only payments, and interest-only payments.
Am I able to setup automatic alerts for my online banking?Yes, you can set alerts based on account, transaction request, and user activity. Alerts can be sent to your e-mail or your text-enabled mobile phone.
Can I receive alerts to my cell phone?Yes. From the Alerts option, you can choose your account activity alerts and your delivery preferences (method and format). From the Subscriptions option, you can choose your transaction request and user activity Subscription alerts and your delivery preferences.
Will my activity alerts migrate over to the new system?No, you will need to re-establish these
If there are multiple users, will these convert over?Yes, all users currently using the system will convert over to the new system. Users will continue to have access to the accounts and services to which they were entitled before this conversion.
What will I need to log on to the new system?You will need your User ID, Company ID, Activation Code, and a temporary password. Mid Penn Bank will provide this information to each Senior Administrator at each business. Senior Administrators will, in turn, provide this information to all users in their business.
What happens if I need to add a new user?Mid Penn Bank would be pleased to create new users for your business. Or, we would also be pleased to help you learn to do it yourself.
What kind of protection are available to help keep my accounts safe?Commercial Center offers many layers of protection to keep your financial relationship safe. Secure Browser will keep your online banking session safe. Extensive Subscription alerts will notify you of advanced Cash Management activity. And, of course, individual users can only access permissible accounts and services.
Do I need to seek Mid Penn Bank's assistance when adding users or modifying their permissions?? No. You may always reach out to us for assistance, but it is no longer required with Commercial Center. Senior administrators may perform routine user administration functions without involving Mid Penn Bank. These routine functions may include:
- Add new users and assign appropriate permissions
- Reset or force-change passwords
- Unlock users
- Change the accounts or functions a user is permitted to use
- Delete/Remove users no longer needing to access the platform
My employee wants to use the mobile banking app. What must I do to permit this?The Senior Administrator must update the user's profile to permit use of the Mobile Banking App. It is as simple as selecting Native Apps from the user’s Services section. Mobile app permissions echo the online permissions. The employee must use their "Activation Code" when first using Mobile Banking. The Senior Administrator may provide this code to the employee by finding it in that employee's user profile. Of course, employee/users may also find their Activation Code in their own user profile within the new Commercial Center platform.
Can I restrict the accounts and functions my employee/users are permitted to see or perform?Yes. A Senior Administrator may define the specific accounts that any user is permitted to see. You may give your users access to all accounts, or only certain specific accounts. Similarly, you may define whether a user is permitted to access certain financial functions, such as Bill Payments, internal transfers, Remote Deposit Capture, or other Cash Management services. That permission can be further narrowed to specific accounts and transactions dollar levels. you can even require that certain transactions be approved by a second (or third) employee/user before the transaction is submitted to the Bank for processing.
Will Mobile Banking be available?Yes. You will need to download our new mobile banking app. Links to the app stores can be found on this page.
How do I enroll in Mobile Banking?You will need an "Activation Code" that is unique to only you. You can obtain this code from your profile screen within Commercial Center if you are an Administrator. Mid Penn Bank will be mailing Activation Keys to every user, as well. After you download and launch the app, you will be asked to enter your unique code as part of the activation process.
What can I do within Mobile Banking?
- View account balances
- View account transactions
- Perform funds transfers, between your accounts at Mid Penn Bank
- Make mobile deposits
- Place stop payment orders
- Initiate bill payments to pre-established vendors1
- Review Positive Pay exceptions and activity1
- Submit issued items to the Bank for Positive Pay1
- Initiate ACH or wire transfers to pre-established recipients and templates1
- Provide file or payment approvals for other users in your business, assuming your role is already given that responsibility1