Your Security, Our Priority: Protecting You from Fraudulent Texts

How Mid Penn Bank Protects You from Text Message Scams

At Mid Penn Bank, your security is more than a promise—it’s our mission. Every day, our team works to protect your personal information and financial accounts from evolving fraud schemes. Criminals are continually developing new methods to trick customers into sharing private information, but we want you to know that we’re always one step ahead.

Our Commitment to Your Security

Your trust is built on our ability to safeguard your finances. That’s why:

• Our employees are trained to recognize and stop fraud attempts before they impact you.
• We use best-in-class cybersecurity systems to monitor activity, detect suspicious behavior, and block fraudulent access.
• We partner with industry-leading security providers and mobile carriers to identify and shut down fake websites, phone numbers, and messages used by scammers.

These protections work around the clock to help ensure your accounts and personal information remain secure.

How to Identify a Legitimate Message from Mid Penn Bank

When Mid Penn Bank contacts you, our messages will always:

• Be written in clear, professional language that includes your name.
• Never ask you to share passwords, PINs, or full account numbers.
• Never pressure you to act immediately or click a link to verify your account.

If you ever doubt the legitimacy of a message, trust your instincts. Contact us directly using the official phone number on our website or your account statement—never the number provided in a suspicious text. Our team will gladly verify any communication.

Enhancing Your Mobile Security

You can add another layer of protection right from your device:

On iPhone:

• Go to Settings → Messages and enable Filter Unknown Senders to separate unknown or suspicious messages.
• If you have upgraded to iOS 26, enable the Screen Unknown Callers feature and select “Ask Reason for Calling”.

On Android:

• Open Messages → Settings → Spam Protection and turn it on to automatically detect and flag scam texts.

When you block or report fraudulent numbers, you’re helping mobile providers and law enforcement track and shut down scams faster, protecting yourself and others.

We’re Always Here for You

If you ever receive a message that seems suspicious, don’t respond—reach out to us right away. Our team will confirm whether it’s legitimate and take steps to protect your account if necessary.

At Mid Penn Bank, we believe security should give you confidence—not concern. We’re dedicated to protecting your information, preventing fraud, and empowering you with the knowledge and tools to stay safe.

Your trust drives everything we do.

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