You know who will never call you and ask for your account number? Mid Penn Bank. We also won’t call and ask for your password or the PIN code from your multi-factor authentication app.

You know who will do that? Fraudsters and scammers.

Mid Penn Bank will also never ask you to “be part of our investigation,” or warn you that it’s not safe to visit your local financial center because “one of the employees can’t be trusted.” If you hear either of those lines, you’re not talking to us.

Everyone’s worried about AI right now. Meanwhile, the old-fashioned telephone is still the bad guys’ most effective weapon.

Here’s what to do if someone calls claiming to be from Mid Penn Bank.

Get the callers’ information. Name, title, work location, callback number. Any real MPB employee will give you this immediately and happily. If you get pushback, hang up. That resistance is all the confirmation you need that it’s not us calling.

Ask why they’re calling and think about whether it makes sense. Why would the bank need your account number or Social Security number? We already have it. Why would we need your password or MFA code to access your account? We have our own access. We maintain your information in OUR systems; we don’t need your help to access it.

Then hang up and call us back yourself. Every one of our employees is trained to expect this, and to welcome it. Call your local financial center or our call center and ask to be connected to whoever called you. They may not be able to patch you through immediately, but they’ll confirm whether the call was legitimate and reconnect with you if it was.

One more thing: don’t call back the number the caller gave you. That number could just route you right back to the imposter. Use the number you already have on file, or look it up yourself at midpennbank.com.

Slow the call down, verify independently, and you win every time.

Mid Penn Bank Call Center: 866-642-7736

Find your local Financial Center: https://midpennbank.com/locations/