Report a Lost or Stolen DEBIT Card
- Call us: 1-866-642-7366
Fraud Prevention
Your security is our priority. As your trusted financial partner, we’re dedicated to helping protect you from fraud-related activity. Together, we can safeguard your Mid Penn Bank accounts and financial well-being.
Tips for preventing fraud:
What you can do
- Phone Calls: Fraudulent calls can appear to come from a trusted source. If you receive an unexpected call or are unsure whether a caller is legitimate, hang up and contact your trusted Mid Penn banker using a confirmed number you already have or a number listed on our official website, midpennbank.com. By initiating the call yourself using a trusted number, you can be confident you are speaking with Mid Penn Bank.
- Text Messages/Emails: Do not click links or open attachments from untrusted senders.
- Never share your sensitive information such as passwords, PINs, card numbers, or account numbers. We will never ask for these details unless you initiate the call. As your trusted financial partner, we already have this information.
- QR Codes: Be cautious when scanning public QR codes.
- Account Alerts: Enroll in account alerts for real-time account notifications.
- Account Review: Regularly review your account for suspicious activity. Report anything suspicious and lock your cards if you suspect fraudulent activity.
Mid Penn Bank’s Commitment
- Account Alerts: Stay informed with real-time notifications about activity on your accounts.
- Fraud Seminars: Educational programming offered to our customers and communities on current fraud threats, common scams, and ways to help protect your finances.
- MPB Classroom: Access a free library of financial education resources.
- Employee Training: Our employees participate in ongoing cybersecurity training to stay up to date on the latest fraud and cybersecurity threats. We also offer educational programs that businesses can provide to their employees to help raise awareness of these risks.
- For Businesses: We offer our business customers some products they can use to help fight fraud. Learn more.
Contact Us
If you suspect fraud, notice unfamiliar transactions, or misplace your cards, please contact us at the relevant numbers below or reach out to your trusted Mid Penn banker. Take an active role in safeguarding your financial well-being.
Report a Lost or Stolen CREDIT Card
- Call 24-Hour Cardmember Service: 1-800-558-3424
- To reach Cardmember Service via email, log in to your account and click on Messages.
Report Fraudulent Activity
- Call us: 1-866-372-8433
- Hours: Monday–Friday, 8 a.m. to midnight
- Saturday and Sunday, 8:30 a.m. to 5 p.m.
- You are welcome to leave a voicemail after hours, and we will respond as soon as possible.
Dispute a Charge
- Call us: 1-866-642-7366
If you need assistance outside normal business hours, access your account online to lock your card(s), change your password, and monitor account activity.
Additional Resources
Fraud Prevention Videos
Fraud prevention videos to keep you informed, aware, and protected.
Identity Theft
Tools to help you keep your identity safe.
Cybersecurity Blogs
Blog articles to help you stay informed and protect yourself from fraud.